Pricing Policy

Wilson and Myers Appliances Experts LTD (DBA Wilson & Myers)
Website: wilsonmyers.co
Effective Date: December 1, 2024

Introduction

Our pricing structure is designed to be transparent and fair, reflecting the expertise and quality of our services. All prices are subject to change and may vary based on location, complexity, and availability of parts. Quotes are provided after an initial diagnostic assessment. Please review the following details for our standard pricing policies.

1. Diagnostic Fee Policy

1. Standard diagnostic visit fee and what it includes (travel, full inspection, written estimate).
2. Diagnostic fee applies to each individual appliance (each unit is billed separately).
3. Diagnostic fee credited toward labor if the repair is approved.
4. Diagnostic fee is non-refundable.
5. Diagnostic fee still applies even if the appliance is deemed “not repairable.”
6. The diagnostic fee still applies even if the customer chooses not to proceed with the repair.
7. The diagnostic fee still applies even if parts are no longer available.

2. Labor Pricing Structure

1. A minimum labor charge is $180.
2. Labor is charged on a flat-rate basis, determined by the complexity of the job.
3. Increased labor pricing for: Built-in units, Wall ovens, Stacked laundry, Commercial appliances, Sealed system (refrigeration) repairs, Luxury brands (Sub-Zero, Viking, Thermador, Miele, Fisher & Paykel etc.)

3. Parts and Materials Pricing

1. Parts are priced at cost plus a markup to cover handling and warranty.
2. Parts must be paid in advance.
3. Parts warranty provided by manufacturer; labor warranty provided by Wilson & Myers.
4. Using customer-supplied parts voids labor warranty and may have additional labor surcharge.

4. Warranty-Related Pricing

1. Paid repairs are covered under a 100-day labor warranty.
2. Warranty work does not include new problems unrelated to the original repair.
3. Warranty appointments do not carry a diagnostic fee if the issue is the same as original.
4. If the issue is new/unrelated, standard diagnostic fee applies.

5. Discounts and Promotions

1. We offer discounts for seniors, military personnel, or new customers [e.g., $20 off labor]. Promotions may be available seasonally; check our website or contact us for current offers.
2. Discounts do not apply to diagnostic fee. Never.
3. Discounts apply to labor only unless otherwise stated.
4. Discounts cannot be combined.

6. Price Changes & Accuracy

1. Prices may change due to supplier or market conditions.
2. Quotes provided remotely are estimates; final price is based on in-person diagnostic.

7. Authorized Payer Policy

1. If the person responsible for payment (such as a landlord or property owner) is not present at the service address, then payment must be made in advance.
2. This applies when only tenants, guests, or other individuals who are not authorized to make financial decisions are on-site, or when no one is present at the property at all.
3. Both the diagnostic fee and the approved repair cost must be prepaid before the technician begins any work.
4. This policy ensures proper authorization and prevents misunderstandings regarding payment.

8. Final Price Agreement Policy

1. Once the estimate is reviewed and approved by the customer—whether by signature, text message, or written confirmation—the price is considered final and cannot be changed.
2. The approved estimate includes the full cost of labor and parts required for the repair, and it represents a mutually agreed-upon amount.
3. After the estimate is authorized, the customer may not renegotiate, dispute, or request a price adjustment based on personal expectations, comparisons, or changes of mind.
4. This policy ensures transparent and fair pricing for both the customer and the technician, and allows the repair to be completed without delays or conflicts.

Contact Us

For questions, concerns, or to exercise your CPA rights, contact:
Wilson and Myers Appliances Experts LTD
Phone: (720) 616-2100
Email: [email protected]