Privacy Policy

Wilson and Myers Appliances Experts Ltd (DBA Wilson & Myers)
Website: wilsonmyers.co
Effective Date: August 7, 2025
Last Updated: August 22, 2026
Version: 2.3

The version of this Policy published on the date of a Service Visit governs that Service Visit. The Company retains copies of earlier versions.

Definitions

These terms carry the following meanings wherever they appear on this page.

1. The Company means Wilson and Myers Appliances Experts Ltd, a Colorado limited liability company, doing business as Wilson & Myers.
2. The Customer means the person who books a Service Visit, or the person responsible for paying for it.
3. The Technician means the employee or contractor the Company sends to carry out a Service Visit.
4. The Service Visit means an attendance by the Technician at the service address for diagnosis, repair, or installation.
5. The Services means appliance repair, appliance installation, and the other home services the Company offers.
6. Personal Information means information that identifies, relates to, or could reasonably be linked with an identifiable individual. It carries the same meaning as “personal data” under the Colorado Privacy Act.
7. Sensitive Information means Personal Information that the Colorado Privacy Act treats as sensitive data. Examples are information about health, race, ethnic origin, religion, citizenship status, sexual orientation, and biometric identifiers.
8. The Estimate means the written price the Technician gives the Customer before repair work begins.
9. The Invoice means the Company’s billing record for the work performed.
10. The Job Record means the Company’s record of a booking and a Service Visit. It holds booking details, the Estimate, the Invoice, notes, photographs, text messages, and call records.
11. A Service Message means a text message about a booking, an arrival window, an Estimate, an Invoice, or a warranty matter.
12. A Marketing Message means a text message that promotes the Services.
13. The Labor Warranty means the 100-day labor warranty described in section 8 of the Terms of Service.
14. The Website means wilsonmyers.co and any page the Company publishes on it.
15. A Consumer Request means a request to exercise a right listed in section 16 of this page.
16. The Terms of Service means the Company’s Terms of Service page.
17. The Pricing Policy means the Company’s Pricing page.
18. This Policy means this Privacy Policy.

1. What This Policy Covers

1.1. This Policy applies to Personal Information about a Customer, a Website visitor, or a person who contacts the Company. It applies to information collected through the Website, by phone, by text message, by email, and during a Service Visit. It applies to the Services and to every Service Visit the Company carries out. It applies to contractors and subcontractors who carry out work for the Company.

1.2. This Policy does not apply to information that the Colorado Privacy Act places outside its scope. Employment records and information governed by other federal or state privacy laws are examples of that exclusion.

1.3. The Terms of Service and the Pricing Policy set the service terms. This Policy covers Personal Information only.

2. Information the Company Collects

2.1. The Company collects the following categories of Personal Information:

1. Identifiers. Name, service address, billing address, email address, phone number, and mobile number.
2. Online identifiers. IP address, device information, and browser information collected through the Website.
3. Payment information. The payment method used, the amount charged, and the record of the transaction.
4. Commercial information. Appliance make, model, serial number, the fault reported, service history, Estimates, and Invoices.
5. Location information. The service address, and location data accurate to within 1,850 feet where a device supplies it.
6. Communications. Call records, recordings of calls, text messages, emails, form submissions, and notes of what was said.
7. Photographs. Images of the appliance, its rating label, and the area around it, taken during a Service Visit.
8. Professional information. For a contractor or an applicant, licensing details, insurance details, and work history.

2.2. The Company collects Sensitive Information only where the person consents, or where the Colorado Privacy Act otherwise allows it. An example is an access need at the service address that the Customer chooses to disclose.

2.3. The Company does not require a Social Security number or a government identity document to book a Service Visit.

3. Where the Information Comes From

3.1. The Customer supplies most of this information when booking, when approving an Estimate, and when paying. The Technician records information at the service address during the Service Visit.

3.2. The Website collects online identifiers automatically through cookies and similar technologies. A booking platform, a search platform, or a service marketplace may pass a lead to the Company. That lead carries the contact details and the job details the person entered on that platform. A payment processor returns the result of a transaction to the Company.

3.3. A landlord, a property manager, or a home warranty company may book a Service Visit for an occupant.

4. How the Company Uses Personal Information

4.1. The Company uses Personal Information for the following purposes:

1. to book a Service Visit, confirm it, and route the Technician to the service address;
2. to diagnose the appliance, prepare an Estimate, order parts, and carry out the repair;
3. to take payment, issue an Invoice, and collect an unpaid balance;
4. to contact the Customer about a booking, an arrival window, an Estimate, an Invoice, or a warranty claim;
5. to handle a warranty claim, and to check what work was done on the appliance;
6. to answer a question, a complaint, or a billing concern;
7. to record what price was quoted, what the Customer approved, and what work was performed;
8. to answer a dispute, a chargeback, a regulator, a subpoena, or a court order;
9. to send a Marketing Message or a marketing email, where the person has agreed to receive one;
10. to review how the Website is used, and how many people contact the Company from each channel;
11. to meet a legal, tax, insurance, or licensing obligation.

4.2. The Company will not use Personal Information for a purpose that is not compatible with this section. Where a new purpose arises, the Company will update this Policy and obtain consent where the law requires it.

5. How the Company Shares Personal Information

5.1. The Company shares Personal Information with the following recipients:

1. the Technician assigned to the Service Visit, and the contractor who employs that Technician;
2. a parts supplier, so far as needed to order and deliver a part for the job;
3. a payment processor, so far as needed to take payment or to answer a chargeback;
4. the providers that host the Company’s scheduling, invoicing, telephone, email, and website systems;
5. the Company’s insurer, accountant, or lawyer, where a claim or a legal obligation requires it;
6. a court, a regulator, or a law enforcement agency, where the law requires or permits it;
7. a buyer, where the Company sells the business or its assets, subject to this Policy.

5.2. The Company requires a contractor or provider to use shared information only for the purpose it was shared for.

5.3. The Company will not publish a Customer’s name, address, or a photograph of a home in advertising without written consent.

6. Sale of Personal Information, Targeted Advertising, and Profiling

6.1. The Company does not sell Personal Information, and does not exchange it for anything of value. The Company does not share a mobile number, or consent to text messages, with a third party for that party’s marketing. The Company does not use Personal Information for profiling that produces a legal or similarly significant effect.

6.2. The Company uses advertising and analytics services on the Website, which can involve targeted advertising. A person may opt out of targeted advertising at any time, by the method in section 17. The Company honors a universal opt-out signal sent by a browser or an extension, as the Colorado Privacy Act requires.

6.3. An opt-out does not stop the Company from contacting a Customer about a booking that is still open.

7. Recorded Calls

7.1. A call to the Company’s office may be recorded, and a call the Company places may also be recorded. This section is the notice of that recording. A caller who continues the call after this notice may be recorded.

7.2. Colorado allows a call to be recorded with the consent of one party to the call. Calls are placed and received across state lines, and other states apply different rules. The Company publishes this notice so that a caller has notice before speaking.

7.3. A recording is used to check what was said about price, scope of work, access, and appointment times. A recording is used to answer a billing question, a complaint, a chargeback, or a regulator. A recording is used to train dispatchers and to review how a call was handled. A recording and its call record belong to the Company and form part of the Job Record.

7.4. The Company keeps a recording for up to twelve months from the date of the call. A recording connected to an open dispute, claim, warranty matter, or unpaid balance is kept until that matter closes.

7.5. A caller who does not want to be recorded may contact the Company in writing instead. The Customer may ask for a copy of a recording of a call the Customer took part in.

7.6. The Company handles a request for a copy under section 17 and answers it within the period stated there. The Company may withhold material that would disclose another person’s Personal Information. The Company may also withhold material that is subject to legal privilege or to an open legal matter.

7.7. The Company does not convert a recording into a voiceprint and does not use a recording to identify a person. Terms of Service clause 13.3 states that calls may be recorded or kept as service records, and this section explains how the Company handles them.

8. Text Messages

8.1. The Customer gives a mobile number when booking a Service Visit. Giving that number is the Customer’s agreement to receive Service Messages about that booking. A Service Message covers an arrival window, a Technician on the way, an Estimate, an Invoice, or a warranty matter.

8.2. A dispatcher or a Technician may text the Customer from a Company number about that job. The Customer may reply with photographs, a model number, or access instructions. Text messages and their attachments are kept as service records and form part of the Job Record. A text message can be produced later as a record of what was agreed.

8.3. The Company sends a Marketing Message only to a person who has agreed to receive one. That agreement is separate from the agreement described in clause 8.1.

8.4. A person may end Marketing Messages by replying STOP to any Marketing Message. The Company will then stop sending Marketing Messages to that number. Ending Marketing Messages does not end Service Messages about a booking that is still open.

8.5. To end Service Messages, the Customer must tell the Company, using the contact details in the Contact section of this page. The Company will then use a phone call or an email for that booking instead.

8.6. A person may reply HELP to a Company text message to ask for the Company’s contact details. Message and data rates may apply, and message frequency varies with the job. The Company does not control how a mobile carrier handles a message once it is sent.

8.7. The Company does not sell mobile numbers and does not pass them to a third party for that party’s marketing. Terms of Service clause 13.3 states that text messages may be kept as service records, and this section explains how the Company handles them.

9. Photographs Taken During a Service Visit

9.1. Terms of Service clauses 13.1 and 13.2 describe the photographs the Technician takes. The Technician may photograph the appliance, its model and serial label, and the area right around it. Photographs may be taken before the work and after the work.

9.2. The Company uses a photograph:

1. to record the condition of the appliance on the date of the Service Visit;
2. to identify the correct part to order;
3. to support or to assess a warranty claim;
4. to show damage that was present before the Service Visit;
5. to answer a billing dispute, a chargeback, an insurance claim, or a regulator.

9.3. The Technician takes photographs while the Customer or another adult is present. The Customer may ask the Technician not to photograph a particular area.

9.4. A photograph is stored with the Job Record and is treated as Personal Information under this Policy. A photograph is shared only as section 5 allows. The Company will not use a photograph in advertising unless the Customer agrees in writing. The Company does not convert a photograph into a faceprint and does not use a photograph to identify a person.

10. Biometric Information

10.1. Colorado law regulates biometric identifiers, such as a fingerprint, a voiceprint, or a scan of face geometry. A photograph, an audio recording, or a video is not a biometric identifier on its own. It becomes one only where it is processed in order to identify an individual.

10.2. The Company does not process a recording or a photograph in order to identify an individual. This section serves as the Company’s biometric policy under Colorado law.

10.3. Where the Company ever collects a biometric identifier, it will obtain consent first. The Company will state the purpose, the retention period, and the deletion practice at that time. A biometric identifier will be deleted when its purpose ends, or on request, unless the law requires it to be kept.

11. Information About Minors

11.1. The Services are booked by adults, and the Website is not directed at children. A person at least 18 years old must be present for a Service Visit.

11.2. The Company will not use the Personal Information of a person under 18 for targeted advertising or for profiling. The Company will not sell the Personal Information of a person under 18.

11.3. A parent or guardian may ask the Company to delete information the Company holds about a minor. Section 17 explains how to make that request.

12. Security of Personal Information

12.1. The Company holds customer records in scheduling, invoicing, telephone, and email systems that require a login. Access to a Job Record is limited to staff and contractors who need it to carry out or bill a Service Visit.

12.2. Card payments are handled by third-party payment processors. The Company requires a contractor or provider with access to Personal Information to use it only for the Company’s purposes.

12.3. Unauthorized access to a computer system is a risk that no provider can rule out. This Policy makes no promise that such access cannot happen.

12.4. Where a security breach affects Personal Information, the Company will notify the people affected. Colorado law sets that notice at no later than thirty days after the Company determines that a breach occurred. The Company will also notify the Colorado Attorney General where Colorado law requires that notice. The Company will carry out a data protection assessment where the Colorado Privacy Act requires one.

13. How Long the Company Keeps Personal Information

13.1. The Company keeps a Job Record while it is needed for the purposes listed in section 4. A Job Record is kept for the length of the Labor Warranty on that repair. It is kept while a dispute, a chargeback, a claim, or an unpaid balance remains open. It is kept for the periods that tax, insurance, and Colorado limitation periods require.

13.2. A call recording is kept for the period stated in clause 7.4. Text messages and photographs are kept with the Job Record for the periods in this section. Website analytics records are kept for the period the analytics provider applies.

13.3. The Company deletes or de-identifies a record once the periods in this section have passed. A deletion request is handled under section 16 and section 17.

14. Cookies, Website Tracking, and Other Websites

14.1. The Website uses cookies and similar technologies. Some cookies are needed for the Website to work, such as those that hold a form entry. Other cookies measure how the Website is used and which pages a visitor reads. Advertising cookies may be used to show the Services to a person who has visited the Website.

14.2. A visitor may manage cookies through the browser settings or through the cookie tool on the Website. The Company honors a universal opt-out signal for targeted advertising, as clause 6.2 states.

14.3. The Website links to other websites, and those websites are outside the Company’s control. This Policy does not cover a website the Company does not operate.

15. Contractors, Employees, and Applicants

15.1. The Company collects licensing details, insurance details, work history, and payment details from a contractor. The Company uses that information to assign work, to pay for it, and to meet insurance and tax duties. The Company may verify a credential with the body that issued it.

15.2. The Colorado Privacy Act places some employment records outside the rights listed in section 16. The Company applies the handling rules in sections 12 and 13 to those records.

16. Customer Rights Under the Colorado Privacy Act

16.1. A Colorado resident holds the following rights over the Personal Information the Company processes:

1. Right of access. To confirm whether the Company processes Personal Information about the person, and to see it.
2. Right to correct. To have an inaccuracy in that Personal Information corrected.
3. Right to delete. To have that Personal Information deleted, subject to clause 16.2.
4. Right to portability. To obtain a copy in a portable, machine-readable format, up to twice in a calendar year.
5. Right to opt out. To opt out of targeted advertising, of any sale of Personal Information, and of profiling with legal effect.
6. Right to withdraw consent. To withdraw consent to the processing of Sensitive Information.
7. Right against discrimination. The Company will not refuse service or change a price because a person used a right.
8. Right to appeal. To appeal a refusal, under section 18.

16.2. The Company may keep information that the law requires it to keep, or that an open dispute or unpaid balance requires. Where the Company keeps information under this clause, it will say so and give the reason.

16.3. A person may name someone else to make an opt-out request on that person’s behalf, where the law allows it.

17. Making a Request, Verification, and Response Times

17.1. A Consumer Request is made using the contact details in the Contact section of this page. The request should state the right being used, the name, the service address, and the phone number on the booking.

17.2. The Company will verify the identity of the person making the request before acting on it. The Company may ask for details that match the Job Record, such as a job number or a service date.

17.3. The Company will answer a Consumer Request within forty-five days of receiving it, as the Colorado Privacy Act sets that period. The Company may extend that period once, by up to forty-five further days, where a request is complex. Where the Company extends, it will say so within the first forty-five days and give the reason.

17.4. The Company does not charge a fee for the first two Consumer Requests in a calendar year. The Company may charge a fee for a request that is excessive, repetitive, or manifestly unfounded.

17.5. Where the Company refuses a request, it will give the reason and explain the appeal in section 18. The response times in section 19 do not apply to a Consumer Request.

18. Appeals

18.1. Where the Company refuses a Consumer Request, that person may appeal the decision. The appeal is sent using the contact details in the Contact section of this page. The appeal should state the request, its date, and the reason the decision is disputed.

18.2. The Company will answer an appeal in writing within forty-five days of receiving it. The Company may extend that period by up to sixty further days where the appeal is complex. Where the Company extends, it will say so within the first forty-five days and give the reason.

18.3. The written answer will explain the decision the Company reached. The written answer will tell the person how to contact the Colorado Attorney General about the outcome. The Colorado Attorney General publishes contact details at coag.gov.

19. General Questions and Concerns

19.1. A person may ask a general question about this Policy, or raise a concern about it, in writing. The contact details are in the Contact section of this page.

19.2. The Company will confirm receipt of a written question or concern within two business days. The Company will give an answer within ten business days of receiving the information it needs. These periods match Pricing clause 10.2 and Terms of Service clause 15.2.

19.3. A Consumer Request under section 16 is answered within the periods in section 17 instead. Those periods are set by law and are longer.

20. Changes to This Policy, and Colorado Law

20.1. The Company may update this Policy. A new version takes effect when the Company publishes it on this page with a new Last Updated date. The version published on the date of a Service Visit governs that Service Visit. The Company will give notice on the Website where a change is significant.

20.2. Nothing in this Policy removes a right under Colorado law that cannot be waived. That includes rights under the Colorado Privacy Act and the Colorado Consumer Protection Act.

20.3. Colorado law governs this Policy and is used to interpret it. The Terms of Service and the Pricing Policy cover the service terms and are read alongside this Policy.

20.4. The Company treats a booking, or a use of the Website, as made with notice of this Policy.

Contact Us

For questions, concerns, or to exercise your CPA rights, contact:
Wilson and Myers Appliances Experts LTD
Phone: (720) 616-2100
Email: [email protected]