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Wilson and Myers Appliances Experts Ltd (DBA Wilson & Myers)
Website: wilsonmyers.co
Effective Date: December 1, 2024
Last Updated: September 3, 2026
Version: 2.4
The version of these Terms published on the date of a Service Visit governs that Service Visit. The Company retains copies of earlier versions.
These terms carry the following meanings wherever they appear on this page.
1.1. These Terms form the agreement between the Company and the Customer for any work the Company performs on an appliance. They cover every Estimate, repair, installation, and Service Visit the Company carries out in the Denver Metro Area. They apply to the person who books the Service Visit and to the person who pays for it.
1.2. The Pricing Policy forms part of these Terms, and the two pages are read together where they cover the same subject. The Privacy Policy explains how the Company handles personal information.
1.3. The Customer accepts these Terms by booking a Service Visit, approving an Estimate, or letting the Technician start work. The Company’s technicians are insured.
2.1. Appointment times are arrival windows, not exact times. Traffic, weather, an earlier job, or a parts delivery may move a window. The Company will contact the Customer when a window changes.
2.2. A person at least 18 years old must be at the service address for the whole Service Visit. The Customer must give the Technician safe and clear access to the appliance. The Customer must provide working power, and water or gas where the repair needs it. The Customer must keep the path clear for tools and parts, and must keep pets secured.
2.3. Moving a built-in or heavy appliance can mark floors, walls, or cabinets. This can happen without any fault in how the work is done. The Technician will tell the Customer before moving a unit of that kind. The work goes on only if the Customer agrees.
2.4. The Technician may stop and leave where the site is unsafe. Examples are a gas leak, exposed or damaged wiring, standing water, mold, or pests. The Company then bills the Service Visit as a service call.
3.1. The Technician gives the Customer a price for the repair before any repair work begins. That price is one Flat Price for the work described in the Estimate. Work begins only after the Customer approves that price.
3.2. The Customer may approve by signature, by text message, by other written confirmation, or by telling the Technician to go ahead. Each of these is the Customer’s agreement to the price.
3.3. The Estimate may be written on paper or produced electronically, and both forms are valid records of the price the Customer approved. The Invoice records what was billed and paid. The two documents do different jobs and show the same price.
3.4. A signature taken when the work is finished confirms the price the Customer approved before the work began. That signature records the agreement. It is not the moment of approval, and it does not replace the approval already given.
3.5. The Customer may decline the repair. Where the Customer declines, no repair is done, and only the Diagnostic Fee quoted for that visit is payable.
3.6. Where the Technician finds work the Estimate does not cover, the Technician stops and gives the Customer a new price. The additional work begins only after the Customer approves that new price.
4.1. Labor is a Flat Price for the job, set by the complexity of the work and not by the hour. The Flat Price covers the diagnosis, the labor described in the Estimate, and the Labor Warranty on that work.
4.2. The Flat Price does not depend on whether parts are used. Where the Technician corrects the fault without replacing a part, the approved Flat Price remains payable in full. A repair finished without parts is billed at the price the Customer approved.
4.3. Where a repair needs parts, the Company quotes them separately and lists them on the Estimate. The Customer must pay for parts in advance. The Company orders each part for the job from a supplier or from the manufacturer, through national supplier networks and manufacturer contracts. Whether a part is available, and how long it takes to arrive, is set by the supplier.
4.4. Parts carry the warranty their maker offers. The Company gives the Labor Warranty and does not extend a maker’s parts warranty.
4.5. The Customer may supply a part. Where the Customer supplies a part, the Labor Warranty does not apply to that repair. The Company may add a labor charge for a repair carried out with a part the Customer supplied. The Company is not responsible for the fit, the condition, or the failure of a part it did not supply.
4.6. A repair that needs a part continues once that part reaches the Company. The Company then contacts the Customer to arrange the return visit. Delivery times are set by the supplier and are outside the Company’s control. A date the Company passes on is the supplier’s estimate and not a commitment by the Company. A delay in delivery does not change the approved price. It does not create a right to a discount, a credit, a refund, or any other compensation. Section 7.3 governs parts already ordered where the Customer cancels.
4.7. Where the Company cannot obtain the part, it tells the Customer and returns any amount the Customer paid for that part. The Diagnostic Fee for that visit remains payable, as section 1.6 of the Pricing Policy provides.
5.1. The Company advertises in several places, including its own website, search platforms, and third-party service marketplaces. Advertised promotions and service call prices may differ from one channel to another. They may also differ from one period to another.
5.2. The Company will not charge more than the price advertised in the channel the Customer booked through, and the dispatcher may quote less. The price quoted and confirmed when the job is booked governs that job. An offer published somewhere else, or at another time, does not change a price already approved.
5.3. Promotions run for limited periods. The Customer must claim a promotion at booking. Promotions may not be combined unless the Company agrees in writing.
6.1. Payment is due in full when the work is finished, unless the Pricing Policy requires prepayment. The Company accepts the payment methods offered at the time of service.
6.2. Where a payment is returned unpaid or reversed, the full balance remains owed. The Customer also owes any returned payment fee that Colorado law allows.
6.3. A chargeback is sometimes started for a service that was approved and performed. The Company answers a chargeback with the signed Estimate, the Invoice, and the service record. A chargeback on its own does not cancel what is owed for work already done.
6.4. The Company may pass an unpaid balance to a collection agency. The Customer is then responsible for reasonable collection costs, so far as Colorado law allows.
7.1. The Customer may cancel or reschedule a booked Service Visit without a cancellation fee. The Customer must give that notice before the Technician is on the way to the service address.
7.2. The Company bills the visit as a missed appointment where the Technician arrives and cannot do the work. That happens where nobody is present, where access is refused, or where the appliance cannot be reached. A missed appointment charge will never exceed the service call fee quoted at booking.
7.3. Once the Customer approves a repair and the Company orders parts for that job, those parts remain payable. That applies even where the Customer cancels later. Special order parts cannot be returned.
8.1. A paid repair carries a 100-day Labor Warranty on the specific repair described on the Invoice. The Labor Warranty covers the original Customer at the original service address. It cannot be passed to anyone else.
8.2. The Labor Warranty does not cover:
8.3. To make a warranty claim, the Customer must write to the Company during the warranty period. The Customer must let the Company inspect the appliance before anyone else works on it. Where another company works on that repair before the Company’s inspection, the Labor Warranty on it ends.
9.1. The Company advises metal venting for every gas and electric dryer it sells or services. The Company can install metal venting for a standard installation fee.
9.2. The Company has told the Customer what non-metal venting can do. Non-metal venting can be a serious fire risk. It can void the manufacturer warranty. It can cut airflow and stop the dryer from working properly.
9.3. A Customer who chooses non-metal venting gives up the right to have the Company install metal venting. That Customer agrees not to bring a claim against the Company over that choice. That Customer also agrees to cover the Company’s costs if another party brings such a claim. The same applies to venting the Customer installed.
9.4. This waiver does not cover a claim caused by the Company’s gross negligence or willful misconduct. Gross negligence and willful misconduct mean serious carelessness or deliberate wrongdoing by the Company.
10.1. Many appliances connect to a water or gas supply, and installing one can mean removing the connectors that are already in place. The Company connects the appliance to the water or gas supply that the appliance requires. The Customer must report a leaking hose, fitting, or connection straight away.
10.2. The Customer agrees that the Company is not responsible if an existing valve, gas line, or other connection fails. The Customer agrees not to bring a claim against the Company over the failure of existing valves or plumbing. The same applies to a gas or water leak found before or during the work. The Customer agrees to cover the Company’s costs if another party brings such a claim.
10.3. This waiver does not cover a claim caused by the Company’s gross negligence or willful misconduct.
11.1. The Company is not responsible for the loss or spoiling of food, goods, or products kept in a refrigerator or freezer.
11.2. Before putting perishable food back in, the Customer must check that the unit is at the right temperature. The Customer must check that the unit is running properly and connected to power. The Customer must set the temperature for what is being stored, or to the setting the owner manual recommends.
12.1. The Company is not responsible for damage that was already on the appliance or in the area around it.
12.2. The Customer must confirm any existing damage before work starts, and that confirmation is a condition of service. By confirming it, the Customer agrees the damage listed was there before any service, maintenance, or repair.
12.3. Where the Customer will not sign and initial that confirmation before work starts, the Company treats it as a refusal of service. The Company then charges a service fee for a last-minute cancellation.
13.1. The Technician may photograph the appliance, its model and serial label, and the area right around it. Those photographs may be taken before and after the work.
13.2. The photographs record the condition of the appliance and support the Labor Warranty. They also show damage that was there before the Service Visit. The Company takes photographs while the Customer is present and keeps them as company records. The Customer may ask the Technician not to photograph a particular area.
13.3. Calls and text messages with the Company’s office may be recorded or kept as service records. The Privacy Policy explains how the Company handles them.
14.1. The Company is not liable for consequential or incidental damages linked to its services. Those are knock-on losses, such as lost income or the cost of a replacement appliance. This limit covers the Company and anyone acting for it. This limit does not cover loss caused by the Company’s gross negligence or willful misconduct.
14.2. The Company’s liability insurance covers bodily injury and direct physical damage to property caused by its negligence. For every other claim linked to a Service Visit, the most the Company owes is the amount paid for that visit.
14.3. Nothing in this section limits liability that Colorado law does not allow the Company to limit.
15.1. The Customer may raise a question or a concern about a charge in writing. The contact details are in the Contact section of this page. The Customer should include the job number, the service date, and the outcome requested.
15.2. The Company will confirm receipt of a written concern within two business days. The Company will give an answer within ten business days of receiving the information it needs. A credit, discount, refund, or goodwill adjustment counts only where the Company confirms it in writing. A statement by a Technician or anyone else in conversation does not create one.
15.3. The Company asks the Customer to let it review the problem first. That is a request, not a condition. It does not affect the Customer’s right to contact a regulator or any other party.
16.1. The Company may update these Terms. A new version takes effect when the Company publishes it on this page with a new Last Updated date.
16.2. The version published on the date of a Service Visit governs that visit. A later change does not apply backwards to a price already quoted and approved.
17.1. Where a court finds that one part of these Terms cannot be enforced, every other part still applies in full.
17.2. Nothing in these Terms removes a right under Colorado law that cannot be waived. That includes rights under the Colorado Consumer Protection Act.
18.1. The Customer’s signature on the Estimate means the Customer has read all the service terms on this page. That signature means the Customer understands those terms and agrees to them without conditions.
18.2. These Terms are part of the service agreement. By signing the Estimate and going ahead with the service, installation, or repair, the Customer confirms the same thing. Everyone who uses the Company’s services and signs the Estimate is treated as having accepted these Terms.
18.3. The Customer agrees not to hold the Company responsible for damages or claims arising from the service, repair, or installation in that work order. This protection covers the Company, its agents, its employees, the contractors it uses, and its successors. This protection is subject to the limits set out on this page.
18.4. Colorado law governs this agreement and is used to interpret it. The trip and diagnostic fee is not refundable.
For questions, concerns, or to exercise your CPA rights, contact:
Wilson and Myers Appliances Experts LTD
Phone: (720) 616-2100
Email: [email protected]
Wilson & Myers is a verified member of the Denver Metro Chamber of Commerce.
The use of any materials from this resource is possible only after the written consent of the copyright owner.