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Wilson and Myers Appliances Experts Ltd (DBA Wilson & Myers)
Website: wilsonmyers.co
Effective Date: December 1, 2024
Last Updated: September 3, 2026
Version: 2.4
The version of this page published on the date of a Service Visit governs that Service Visit. The Company retains copies of earlier versions. This page forms part of the Terms of Service.
This page states how the Company prices its work, and it is written as a set of rules. The price of a job depends on the appliance, the service address, the difficulty of the repair, and the parts the repair requires.
These terms carry the following meanings wherever they appear on this page.
1.1. The Diagnostic Fee is also called the service call fee. It covers the trip to the service address, an inspection of the appliance, and a written Estimate. The Company states the amount of the Diagnostic Fee when the Customer books. That amount depends on the appliance, the service address, and the offer the Customer booked through.
1.2. The Company charges one Diagnostic Fee for each appliance. Two appliances mean two fees.
1.3. Where the Customer approves the repair, the Diagnostic Fee is included in the Flat Price. The Diagnostic Fee is not deducted from that price. It becomes part of that price. The Company will not add it on top, and will not refund or credit it separately after an approved repair.
1.4. The Invoice for an approved repair shows one flat labor price and no separate diagnostic line. That single line is what the credit looks like once it has been applied.
1.5. The Company bills a Service Visit at the Diagnostic Fee only where no repair is performed. Where the Technician repairs the appliance during the visit, the Company bills the approved Flat Price instead.
1.6. The Diagnostic Fee is not refundable. It remains payable where the appliance is found to be beyond repair, and where the parts required are no longer available. It also remains payable where the Customer decides not to proceed with the repair.
1.7. The standard Diagnostic Fee covers a standard installation. The Technician may adjust the Diagnostic Fee on arrival where the installation is not standard. Examples are a custom installation, a built-in installation, a confined space, or another condition not visible at booking. Work then proceeds only after the Customer approves the new amount.
2.1. Labor is charged as a Flat Price for the job, not as an hourly rate. The complexity of the job sets that price, and the lowest labor charge is $200. The Company quotes the Flat Price before work begins. The Flat Price covers the diagnosis, the labor described in the Estimate, and the Labor Warranty on that work.
2.2. The Flat Price does not depend on whether parts are used. Where the Technician corrects the fault without replacing a part, the approved Flat Price remains payable in full. The Flat Price pays for the diagnosis, the skill that corrected the fault, and the warranty that follows it. The Flat Price does not fall because the Service Visit was short.
2.3. Certain work carries a higher labor price. That work is built-in units, wall ovens, stacked laundry, commercial appliances, and sealed system (refrigeration) repairs. Luxury brands also carry a higher labor price, including Sub-Zero, Viking, Thermador, Miele, and Fisher & Paykel.
3.1. The Company charges what a part costs it, plus a markup that covers handling and the part warranty. The Customer must pay for parts in advance. Where a repair needs parts, the Company quotes them separately and lists them on the Estimate. An Estimate or Invoice with no parts line means the job was priced and completed as labor only.
3.2. The Company does not manufacture parts and does not keep them in stock. It orders each part for the job from a supplier or from the manufacturer, through national supplier networks and manufacturer contracts. Whether a part is available, and how long it takes to arrive, is set by the supplier and is outside the Company’s control. A delivery date the Company passes on comes from the supplier. It is the supplier’s estimate and not a commitment by the Company.
3.3. The maker of the part gives the parts warranty, and the Company gives the Labor Warranty. Where the Customer supplies a part, the Labor Warranty does not apply to that repair. The Company may add a labor charge for a repair carried out with a part the Customer supplied.
3.4. The Company pays the supplier’s price for a part and charges that cost plus the markup in section 3.1. The price of a part does not fall because the part took time to arrive. Discounts and promotions do not apply to parts, and section 5.2 of this page governs discounts. A delay in delivery does not reduce the approved price, and it does not create a right to a discount, a credit, a refund, or any other compensation.
4.1. A paid repair carries a 100-day Labor Warranty. The Labor Warranty covers the specific repair described on the Invoice. It does not cover new problems unrelated to that repair.
4.2. A warranty visit for the same problem carries no Diagnostic Fee. Where the problem is new or unrelated, the standard Diagnostic Fee applies. The Company will not charge labor again where the same fault returns inside the warranty period. The conditions in the Terms of Service must be met.
5.1. The Company offers discounts for seniors, military members, and new customers, and also runs seasonal promotions. The amount varies from offer to offer and from season to season. The Company confirms the amount that applies to a job when that job is booked.
5.2. Discounts never apply to the Diagnostic Fee. Discounts apply to labor only, unless the Company states otherwise. Two discounts may not be used on one job.
5.3. The Customer must claim a discount or promotion at booking, before the Technician closes the order. The Company will not apply a discount to a job that is already completed and billed.
5.4. Advertised promotions and service call prices may differ between advertising channels, for example the Company website and a marketplace application. They may also differ from one period to another. The price quoted and confirmed at booking is the price for that job.
6.1. Published prices may change when supplier or market conditions change. A price given by telephone or online is an estimate only, and the final price comes from the in-person diagnostic. A change to a published price or promotion does not affect a price already quoted and approved for a job.
6.2. The Company is not responsible for typographical errors or display errors in published prices. The price quoted and approved for the job is the price that governs.
7.1. Where the person responsible for payment will not be present at the service address, the Company takes payment in advance. This applies where that person is a landlord or a property owner. It applies where the only people present are tenants, guests, or others who cannot approve charges for the property. It also applies where nobody is present at all.
7.2. The Diagnostic Fee and the approved repair price must both be paid before the Technician begins work.
8.1. The Customer approves the Estimate by signature, by text message, or by other written confirmation. Once the Customer approves it, the price is final and does not change. The approved Estimate states the cost of the labor and of the parts the repair needs. It is a price both parties agreed.
8.2. After approval, the Customer may not renegotiate that price, dispute it, or ask the Company to adjust it later. That includes a request based on expectation, on another company’s charges, or on a change of mind.
8.3. A signature taken when the work is finished records the price the Customer approved before work began. That signature confirms the agreement. It is not the moment the price was set.
8.4. Where the Technician finds work the Estimate does not cover, the Technician stops and gives the Customer a new price. The additional work begins only after the Customer approves that new price.
9.1. The Customer may cancel or reschedule a booked Service Visit without a cancellation fee. The Customer must give that notice before the Technician is on the way to the service address.
9.2. The Company bills the visit as a missed appointment where the Technician arrives and cannot do the work. That happens where nobody is present, where access is refused, or where the appliance cannot be reached. A missed appointment charge will never exceed the service call fee quoted at booking.
9.3. Once the Customer approves a repair and the Company orders parts for that job, those parts remain payable. That applies even where the Customer cancels the repair later. Special order parts cannot be returned. The Terms of Service cover cancellations and missed appointments in section 7.
10.1. The Customer may raise a question or a concern about a charge in writing. The contact details are in the Contact section of this page. The Customer should include the job number, the service date, and the outcome requested.
10.2. The Company will confirm receipt of a written concern within two business days. The Company will give an answer within ten business days of receiving the information it needs. A credit, discount, refund, or goodwill adjustment counts only where the Company confirms it in writing. A statement made in conversation does not create one.
10.3. The Company asks the Customer to let it review the problem first. That is a request, not a condition. It does not affect the Customer’s right to contact a regulator or any other party.
11.1. The Company may update this page. A new version takes effect when the Company publishes it here with a new Last Updated date. A new version does not apply backwards to a price already quoted and approved.
11.2. Nothing on this page removes a right under Colorado law that cannot be waived. That includes rights under the Colorado Consumer Protection Act.
11.3. This page forms part of the Terms of Service and is read together with them. The Privacy Policy explains how the Company handles personal information.
For questions, concerns, or to exercise your CPA rights, contact:
Wilson and Myers Appliances Experts LTD
Phone: (720) 616-2100
Email: [email protected]
Wilson & Myers is a verified member of the Denver Metro Chamber of Commerce.
The use of any materials from this resource is possible only after the written consent of the copyright owner.