Privacy Policy
Wilson and Myers Appliances Experts LTD (DBA Wilson & Myers)
Website: wilsonmyers.co
Effective Date: August 7, 2025
Wilson and Myers Appliances Experts LTD, doing business as Wilson & Myers (“Wilson & Myers,” “we,” “us,” or “our”), is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect personal data in connection with our services, including appliance repair, electrician services, plumbing, HVAC, cleaning, construction of decks, home finishing, home construction, and other home services (collectively, the “Services”). This Policy complies with the Colorado Privacy Act (CPA), effective July 1, 2023, as amended, and other applicable laws. It applies to all individuals interacting with our Services, including customers, contractors, employees, and website visitors.
Scope and Applicability
This Privacy Policy applies to personal data we collect from or about you when you engage with our Services, visit our website (wilsonmyers.co), contact us, or interact with us in any other way. “Personal data” means any information that identifies, relates to, or could reasonably be linked with an individual, as defined by the CPA. This Policy does not apply to data exempt under the CPA, such as employment records or data governed by other state or federal laws (e.g., HIPAA, GLBA).
As Wilson & Myers expands to include electrician, plumbing, HVAC, cleaning, construction, and related services, this Policy is designed to protect personal data across all current and future operations, including those performed by our contractors, subcontractors, and employees.
Personal Data We Collect
We collect the following categories of personal data, depending on how you interact with us:
Identifiers: Name, address, email address, phone number, IP address, or other contact information provided when scheduling Services, requesting quotes, or visiting our website.
Financial Information: Payment details (e.g., credit card numbers, bank account information) for processing transactions.
Commercial Information: Service history, appointment details, preferences, or inquiries about our Services.
Geolocation Data: Precise or approximate location data (within 1,850 feet, per CPA amendments effective July 1, 2025) when you provide your address for service calls or enable location services on our website or apps.
Biometric Data: If applicable (e.g., voiceprints for customer service authentication or facial recognition for security at construction sites), collected only with explicit consent, per CPA amendments effective July 1, 2025.
Internet Activity: Browsing history, cookies, device information, and interactions with our website.
Sensitive Personal Data: As defined by the CPA, including data revealing racial or ethnic origins, health, or other protected characteristics, collected only with consent for specific purposes (e.g., accessibility accommodations for home construction).
Minors’ Data: Data from consumers under 18, collected only with parental consent for targeted advertising, data sales, or risky profiling, per CPA amendments effective October 1, 2025.
Professional Information: For contractors and employees, data such as licensing details, certifications, or work history.
We collect this data directly from you (e.g., through forms or calls), automatically (e.g., via website cookies), or from third parties (e.g., service scheduling platforms or subcontractors).
How We Use Personal Data
We use personal data for the following purposes:
To provide, schedule, and perform Services (e.g., dispatching technicians, coordinating construction projects).
To process payments and manage billing.
To communicate with you, including responding to inquiries, sending appointment confirmations, or providing updates on project status.
To improve our Services, including analyzing customer feedback and website usage.
To market our Services, including sending promotions or discounts, with your consent or an opt-out option as required by the CPA.
To comply with legal obligations, including data protection assessments for high-risk processing activities (e.g., biometric data or minors’ data).
To ensure safety and security, including fraud prevention and verification of contractor credentials.
To manage relationships with contractors, subcontractors, and employees.
We do not use personal data for purposes incompatible with those listed above without notifying you and, where required, obtaining consent.
How We Disclose Personal Data
We may disclose personal data to:
Contractors and Subcontractors: To perform Services (e.g., plumbers, electricians, or construction workers), under agreements requiring data protection compliance.
Service Providers: Third-party vendors for payment processing, scheduling, website hosting, or analytics, bound by data protection obligations.
Legal Authorities: To comply with court orders, subpoenas, or investigations, as permitted by law.
Business Transfers: In the event of a merger, acquisition, or sale of assets, with safeguards to protect your data.
We do not sell personal data or use it for targeted advertising without your explicit consent, as required by the CPA. For minors’ data, we obtain parental consent before any sale, targeted advertising, or risky profiling, per CPA amendments effective October 1, 2025.
Your Rights Under the Colorado Privacy Act (CPA)
As a Colorado resident, you have the following rights, effective July 1, 2023, and as amended:
Right to Access: Confirm whether we process your personal data and access details about it.
Right to Correction: Correct inaccuracies in your personal data.
Right to Deletion: Request deletion of your personal data, subject to legal exemptions.
Right to Data Portability: Obtain your personal data in a portable, machine-readable format, up to twice per calendar year.
Right to Opt-Out: Opt out of the sale of personal data, targeted advertising, or profiling with significant legal effects.
Right to Non-Discrimination: We will not discriminate against you for exercising these rights.
To exercise these rights, contact us at (720) 616-2100 or via email at [email protected]. We will respond within 45 days, as required by the CPA, and may extend this period by an additional 45 days for complex requests. We may verify your identity to process requests securely.
Biometric Data Protections
Effective July 1, 2025, per CPA amendments (HB 24-1130), we:
Obtain explicit consent before collecting, using, or disclosing biometric data (e.g., fingerprints, voiceprints, or facial recognition for security purposes).
Maintain a publicly available Biometric Data Policy (or include it within this Privacy Policy), detailing retention, deletion, and security practices.
For employees and contractors, provide notice and obtain consent before collecting biometric data, without requiring periodic re-consent unless the data is used for new purposes.
Delete biometric data when no longer needed or upon request, unless legally required to retain it.
Minors’ Data Protections
Effective October 1, 2025, per CPA amendments (SB 24-041), we:
Obtain parental consent before processing data of minors under 18 for targeted advertising, data sales, or risky profiling.
Conduct data protection impact assessments for online services or products posing heightened risks to minors.
Provide signals to minors indicating when precise geolocation data is collected, limiting such data to what is necessary for providing Services.
Data Security
We implement reasonable technical, administrative, and physical safeguards to protect personal data, including encryption for financial and biometric data, secure storage systems, and access controls. Contractors and employees are trained on data protection obligations. In the event of a data breach, we will notify affected individuals and the Colorado Attorney General within 30 days, as required by C.R.S. § 6-1-716.
Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes. Biometric data is deleted within one year of collection or when no longer needed, per CPA requirements. Other data retention periods are based on service contracts, warranty periods (e.g., 100-day repair warranty), or legal requirements.
Cookies and Website Tracking
Our website (wilsonmyers.co) uses cookies and similar technologies to enhance user experience, analyze usage, and deliver personalized content. You may manage cookie preferences via browser settings or our website’s cookie consent tool. We honor universal opt-out mechanisms for targeted advertising, as required by the CPA.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review the privacy policies of any third-party sites you visit.
Contractors and Employees
For contractors and employees, we collect professional data (e.g., certifications, licenses) to manage service delivery and compliance. This data is protected under the same standards as customer data, though certain CPA exemptions may apply to employment records.
Compliance with the Colorado Privacy Act
We conduct data protection assessments for processing activities posing heightened risks, as required by the CPA. We have appointed a Data Protection Officer to oversee compliance. You may request an Opinion Letter from the Colorado Attorney General regarding our data practices, and we may rely on such letters for a good faith reliance defense, per CPA rules effective January 30, 2025.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our Services, legal requirements, or business practices. The updated Policy will be posted on our website with a revised effective date. For significant changes, we will notify you via email or website notice.
Contact Us
For questions, concerns, or to exercise your CPA rights, contact:
Wilson and Myers Appliances Experts LTD
Phone: (720) 616-2100
Email: [email protected]
By engaging with our Services or website, you acknowledge that you have read and understood this Privacy Policy.