Ice Machine Not Making Ice? Leaking? Production Dropped?
Ice machine repair for bars, restaurants and hotels across Denver Metro. EPA-608 certified technicians, seven days a week.
diagnostic $99
Commercial Ice Machine Repair
A bar or restaurant that runs out of ice mid-shift starts losing drink sales right away and slows down every station that depends on it. Wilson & Myers handles commercial ice machine repair across Denver Metro for modular, self-contained and undercounter machines, air-cooled or water-cooled, from all major brands. Our EPA-608 certified technicians check the water supply, harvest controls and scale buildup before recommending any part, so you pay only for what actually failed.
We serve restaurants, bars, hotels, convenience stores, schools and medical facilities, with fast response seven days a week.
Common Problems We Fix
Ice Machine Not Making Ice
The most urgent call we handle on these units. When the machine runs through cycles but produces no ice, check the water supply first. Confirm the supply valve is fully open and that inlet water pressure meets the manufacturer’s minimum. If water supply is confirmed, a failed water inlet valve that doesn’t open to fill the freezing plate is the most common mechanical cause.
A failed harvest cycle that completes the freeze phase but can’t release ice from the evaporator is the second cause: the hot gas valve or the harvest assist has failed. The bin control only stops production when the bin is full, so it is checked separately. If the machine makes no ice but runs normally in every other respect, the cause is almost always the harvest system rather than the refrigeration circuit. Book online to schedule a diagnosis.
Ice production diagnostics
Ice Machine Not Working at All
When the machine shows no activity, check the circuit breaker and confirm the bin is not full. Most commercial ice machines stop production automatically when the bin reaches capacity and the bin thermostat signals the control to pause. If the bin is not full and power is confirmed, a failed control board that stops the production cycle from initiating is the most common cause.
A tripped high-pressure cutout from a refrigeration system fault is the second cause. After a power surge, a full power reset often brings the machine back before any repair is needed.
Watch the video example
Technician testing an ice machine control board in Denver Metro 0:04
Scale Buildup and Denver Metro Area Water
Water hardness varies by utility across Denver Metro, and whatever minerals your supply carries add up in a machine that runs around the clock. Scale accumulates on the evaporator plates, water distribution tubes, and internal water lines, and harder water builds it faster. Scale buildup reduces ice production progressively before causing complete failure: a machine making smaller cubes or producing less ice per cycle than its rated capacity almost always has scale in the water system.
We descale and flush the water circuit on every service call where scale is a contributing factor. This is distinct from routine cleaning: we address the mechanical cause while clearing the buildup that accelerated it.
Scale and water quality service
Ice Machine Making Small Cubes
Small cubes are one of the clearest early warning signs of a water system problem. Undersized cubes mean the freezing plate isn’t receiving enough water during the fill phase. A partially clogged water inlet valve that restricts flow below the fill threshold is the most common cause.
Low incoming water pressure from the building supply is the second cause. Scale buildup on the water distribution tube holes that reduces flow to individual evaporator cells produces uneven cubes where some are full-sized and others are undersized in the same batch.
Watch the video example
Technician servicing an open ice machine with a work light 0:06
Ice Machine Leaking Water
A leak on the floor or inside the unit means finding the source before any repair. A cracked or disconnected water supply line at the inlet is the simplest cause. An overflowing water trough from a failed water level sensor causes water to spill inside the unit and pool underneath.
A clogged condensate drain that can’t handle the water volume from the defrost cycle is the third cause.
Air-Cooled vs Water-Cooled Ice Machines
Understanding the cooling configuration affects both diagnosis and parts. Air-cooled machines draw ambient air across the condenser coils to reject heat: their output is affected by ambient temperature and condenser coil cleanliness. Water-cooled machines use a water circuit to reject heat and produce more consistent output regardless of ambient temperature.
Many failures on air-cooled units trace to dirty condenser coils reducing efficiency before any component fails. We check and clean the condenser on every service call regardless of the reported symptom.
Watch the video example
Technician checking the water line feeding a commercial ice machine 0:05
Ice Machine Cleaning vs Repair
We perform basic sanitizing as part of every commercial ice machine repair call, not as a standalone cleaning service. If you need routine scheduled cleaning for health code compliance without a mechanical fault, that scope is handled by a dedicated food equipment cleaning service. We are the right call when the machine has stopped producing, is producing less than rated output, is leaking, or is producing ice that fails quality standards because of a mechanical or water system fault.
Cleaning and maintenance work
Need Commercial Ice Machine Repair?
Wilson & Myers handles ice machine repair near me calls that Denver Metro Area restaurants and bars depend on when production stops. Accurate diagnostics, OEM parts, certified technicians, and same-day response. Whether you have a Scotsman that stopped harvesting, a Hoshizaki with scale issues, a Manitowoc with a control board fault, or any other brand that needs fast service, we are equipped for the job.
Commercial Ice Machine Repair FAQ
Start by confirming the bin is not full and the water supply valve is fully open. If both are confirmed, the most likely causes are a failed water inlet valve, a harvest cycle fault, or a control board error. Ice machine not making ice is a same-day diagnostic call. Book online for fast service.
Yes. Denver Metro Area water hardness accelerates scale accumulation on evaporator plates and water lines. Smaller cubes and reduced production are the early signs. We address scale as part of every repair call where it is a contributing factor.
Cleaning removes scale and biofilm for health code compliance. Repair addresses mechanical faults that prevent the machine from producing ice correctly. We handle repair. Routine scheduled cleaning without a mechanical fault is handled by a food equipment cleaning service.
Yes. For residential built-in and undercounter ice maker repair, see our ice maker repair page.
Yes. For scheduled preventive maintenance on commercial kitchen equipment, see our preventive maintenance page.
Fixing Every Make and Mode
Wilson & Myers services all major commercial ice machine brands across Denver Metro Area. OEM parts stocked, same-day response available.
-
Scotsman Ice Machine Repair
The most searched commercial ice machine brand in Denver Metro Area. Covers modular cubers, nugget, and flake machines. Most common: harvest cycle faults and water inlet valve failure.
-
Manitowoc Ice Machine Repair
Covers Indigo and NEO series modular and self-contained units. Most common: control board errors and water distribution tube scale blockage.
-
Hoshizaki Ice Machine Repair
Crescent ice and cube machines. Most common: evaporator scale buildup and water inlet valve faults on high-cycle units. Hoshizaki ice machine repair near me same-day service available.
-
Ice-O-Matic Ice Machine Repair
ELITE and PEARL series cube and nugget machines. Most common: water level sensor failure and condenser coil fouling on air-cooled units. Same-day service across Denver Metro Area.
-
Follett Ice Machine Repair
Nugget ice machines used in Denver Metro Area medical facilities and hotels. Most common: auger motor wear and water inlet valve failure on high-volume units. Follett OEM parts available.
Kold-Draft Ice Machine Repair
Premium large-cube machines in Denver upscale bars. Most common: water distribution faults and harvest cycle issues on older units.
-
True Ice Machine Repair
Undercounter and self-contained units in Denver commercial kitchens. Most common: water inlet valve failure and bin thermostat faults.
Maxx Ice Machine Repair
Budget commercial ice machines fixed quickly and affordably.
Blue Air Ice Machine Repair
Service for Korean-built ice machines in hospitality or café settings.
Cornelius Ice Machine Repair
Modular and self-contained units in Denver food service operations. Most common: control board faults and condenser coil fouling.
-
Turbo Air Ice Machine Repair
Self-contained units in Denver commercial operations. Most common: condenser coil fouling and control board errors.
Vogt Ice Machine Repair
High-capacity industrial ice machines in Denver larger operations. Most common: pump motor wear and scale buildup in the water system. Vogt parts available for Denver Metro Area service.
Reviews
Emily Schaefer
Amazing service 10/10 would recommend!!!!! The team were very professional and removed and hauled away my dishwasher with ease.
Michael StreeterFast prompt service, fixed out dryer very quickly. Friendly and reasonable prices. Would work him again anytime.
Olivia Brown
Ryan was great with my dryer repair. He complete the task in less than 1 hr and was great with responding quickly! Thank you.
Isabella RiccaThey responded very quickly to my call and arrived timely (appreciated the text that they were on the way & when they arrived). They were very nice and explained everything that they found wrong with my dryer and walked me through the process of how they would repair the issues prior to repairing it. Would recommend!
AvaTechnician arrived on time and was courteous and professional in their explanation. I felt comfortable with their recommendations. Appreciate the level of service from this small company
Isabella KlaimyHad our washing machine break mid-cycle on a Sunday. Within a few minutes of reaching out to them, the team at Wilson and Myers had contacted me with available times including that very evening, no additional fees for a weekend. The tech that arrived was really friendly and professional and got the job done quickly and below the amount I had prepared myself to pay. Will definitely use again if needed!
